Make your yard predictable. 

Before improvement is possible, the yard needs stability, consistency, and clear standards. Stage 1 focuses on establishing disciplined execution and a reliable operational baseline so performance is no longer dependent on individuals or workarounds.

This stage creates the foundation for everything that follows by aligning people, processes, and expectations across the yard.

Core Components

Stage 1 is about building repeatable execution and a clear starting point. We get the yard operating to standard, document how work gets done, and define the KPIs that will matter as improvement progresses.

  • Operational discovery and current-state assessment
  • Standard operating procedures and role clarity
  • Training approach and performance expectations
  • Baseline KPI selection and benchmarking setup

The Operational Impact  

At the end of Stage 1, the yard moves from a lack of clear direction and inconsistent communication to a structured, accountable operation.

Roles, responsibilities, and expectations are clearly defined, and the current state of the operation is measured for the first time in a consistent way. Drivers, supervisors, and the customer’s local leadership team begin operating within a shared rhythm , aligned around agreed-upon standards, regular communication, and baseline performance metrics.

This stage replaces reactive problem-solving and informal updates with clear ownership, structured conversations, and a foundation of accountability. While the operation may not yet be optimized, it now has the discipline, visibility, and communication cadence required to drive meaningful improvement.

Shared Accountability & Communication Framework
  • Drivers, supervisors, and customer leadership are aligned on roles, responsibilities, and escalation paths
  • Clear communication lines are established across shifts and teams, replacing informal and inconsistent updates
Baseline Visibility of the Current Operation
  • Core operational metrics are defined and captured consistently
  • The current state of yard performance is documented to establish a trusted baseline
Standardized Expectations, SOPs & Training
  • Clear expectations are defined for how work should be performed
  • SOPs and training programs are established to reinforce consistent execution

Ready to stabilize your yard performance?

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2. Insight & Adoption

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