{"id":5223,"date":"2026-04-15T13:36:43","date_gmt":"2026-04-15T18:36:43","guid":{"rendered":"https:\/\/nssldevelop.wpengine.com\/?p=5223"},"modified":"2026-04-15T13:38:20","modified_gmt":"2026-04-15T18:38:20","slug":"la-visibilite-cree-des-resultats-globaux-en-sappuyant-sur-les-donnees-historiques-pour-aligner-les-attentes-et-ameliorer-les-operations-pour-un-detaillant-de-la-fortune-100","status":"publish","type":"post","link":"https:\/\/www.nationalshunt.com\/frn\/visibility-creates-big-picture-results-leveraging-historical-data-to-align-expectations-improve-operations-for-a-fortune-100-retailer\/","title":{"rendered":"La visibilit\u00e9 cr\u00e9e des r\u00e9sultats \u00e0 grande \u00e9chelle : Exploiter les donn\u00e9es historiques pour aligner les attentes et am\u00e9liorer les op\u00e9rations d'un d\u00e9taillant du Fortune 100"},"content":{"rendered":"
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La visibilit\u00e9 cr\u00e9e des r\u00e9sultats \u00e0 grande \u00e9chelle : Exploiter les donn\u00e9es historiques pour aligner les attentes et am\u00e9liorer les op\u00e9rations d'un d\u00e9taillant du Fortune 100<\/h2>\t\t\t\t<\/div>\n\t\t
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Exploiter les donn\u00e9es historiques pour aligner les attentes et am\u00e9liorer les op\u00e9rations d'un d\u00e9taillant de la liste Fortune 100<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Le client est un d\u00e9taillant Fortune 100 de plusieurs milliards de dollars avec des centres de distribution \u00e0 travers l'Am\u00e9rique du Nord. Il a form\u00e9 un partenariat avec NSSL pour des services de gestion de cour en 2011.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\r\n \r\n \r\n <\/g>\r\n \r\n \r\n \r\n <\/clippath>\r\n <\/defs>\r\n<\/svg>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Le d\u00e9fi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Lorsque nous avons commenc\u00e9 \u00e0 travailler avec ce client, nous avons d\u00fb relever plusieurs d\u00e9fis. Il avait engag\u00e9 NSSL en tant que partenaire op\u00e9rationnel, car il disposait d\u00e9j\u00e0 d'un YMS qu'il avait choisi de ne pas int\u00e9grer \u00e0 Shuntware. Notre \u00e9quipe avait besoin de se familiariser rapidement avec leur syst\u00e8me afin de commencer \u00e0 faire des ajustements et \u00e0 prendre des d\u00e9cisions bas\u00e9es sur des donn\u00e9es. En raison de cette courbe d'apprentissage et de l'absence d'acc\u00e8s direct aux donn\u00e9es, il nous a fallu plus de temps que d'habitude pour nous mettre au diapason des op\u00e9rations.<\/p>

\u00a0<\/p>

Nous avons proc\u00e9d\u00e9 \u00e0 des examens trimestriels avec le client afin d'\u00e9valuer nos performances et de discuter des ajustements \u00e0 apporter \u00e0 l'op\u00e9ration pour en am\u00e9liorer l'efficacit\u00e9. Cependant, nous avons eu du mal \u00e0 maintenir la conversation sur la situation globale de son cour, et nous avons souvent pass\u00e9 du temps \u00e0 discuter de cas particuliers. Il nous est apparu clairement que notre relation souffrait d'une mauvaise communication des attentes et que, pour la r\u00e9tablir, nous devions nous mettre d'accord... et rapidement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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La solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nous savions que nous avions du travail \u00e0 faire pour maximiser la valeur de nos conversations lors de nos r\u00e9unions d'\u00e9valuation trimestrielles, et nous avons donc entrepris de cr\u00e9er un outil qui nous aiderait \u00e0 rester concentr\u00e9s sur la situation dans son ensemble. Les donn\u00e9es historiques sont la cl\u00e9 de l'\u00e9valuation de l'efficacit\u00e9 d'une op\u00e9ration logistique. Nous avons d\u00e9cid\u00e9 d'exploiter les donn\u00e9es pour nous aider \u00e0 guider nos conversations avec le client afin de commencer \u00e0 faire des progr\u00e8s strat\u00e9giques vers l'am\u00e9lioration, plut\u00f4t que de nous concentrer sur des informations anecdotiques pour apporter des changements.<\/p>

\u00a0<\/p>

Nous avons recueilli les commentaires du client et avons collabor\u00e9 pour d\u00e9terminer les indicateurs qui auraient le plus d'impact sur l'am\u00e9lioration des op\u00e9rations de gestion de la cour, tout en veillant \u00e0 ce que les attentes des deux parties en mati\u00e8re de productivit\u00e9 (jusqu'au niveau du conducteur individuel) soient align\u00e9es. L'outil a pris la forme d'un tableau de bord op\u00e9rationnel englobant ces indicateurs de performance cl\u00e9s, que nous avons commenc\u00e9 \u00e0 examiner tous les mois.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Les r\u00e9sultats<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Le tableau de bord a permis \u00e0 notre \u00e9quipe de NSSL et \u00e0 notre client d'avoir une visibilit\u00e9 en un seul coup d'\u0153il, ce qui a aid\u00e9 les deux parties \u00e0 \u00e9lever le niveau de la conversation pour r\u00e9fl\u00e9chir et planifier de mani\u00e8re plus strat\u00e9gique afin d'am\u00e9liorer les gains op\u00e9rationnels globaux, plut\u00f4t que de mettre en \u0153uvre des changements en r\u00e9action \u00e0 des incidents individuels.<\/p>

\u00a0<\/p>

Les r\u00e9sultats du tableau de bord sont la preuve vivante que ce qui est mesur\u00e9 est g\u00e9r\u00e9. Par exemple, au cours des premiers mois de mise en \u0153uvre du tableau de bord, la productivit\u00e9 s'est am\u00e9lior\u00e9e de 33% et continue de s'am\u00e9liorer aujourd'hui. Cette responsabilisation nous a aid\u00e9s \u00e0 mieux nous aligner strat\u00e9giquement sur notre client et \u00e0 fournir constamment des r\u00e9sultats dont nous pouvons \u00eatre fiers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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La conclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Chez NSSL, nous sommes responsables de l'am\u00e9lioration continue car notre mission est d'aider nos clients \u00e0 atteindre l'excellence op\u00e9rationnelle dans leurs cours. Les donn\u00e9es sont au c\u0153ur de la mani\u00e8re dont nous mesurons la fa\u00e7on dont nous tenons cette promesse. Depuis la mise en \u0153uvre de la carte de pointage pour ce client particulier, nous avons continu\u00e9 \u00e0 la personnaliser et \u00e0 l'utiliser pour d'autres clients, avec des r\u00e9sultats positifs similaires, tant au niveau de la sant\u00e9 de nos relations que de l'efficacit\u00e9 de nos op\u00e9rations.<\/p>


<\/p>\n

Pour l'avenir, notre \u00e9quipe travaille \u00e0 la cr\u00e9ation d'une version plus automatis\u00e9e de ce tableau de bord, qui pourrait \u00eatre enti\u00e8rement int\u00e9gr\u00e9e \u00e0 Shuntware. L'objectif ultime est la visibilit\u00e9 et l'accessibilit\u00e9 depuis n'importe o\u00f9 pour nos clients et notre \u00e9quipe. Nous sommes impatients de continuer \u00e0 am\u00e9liorer cet outil et de le mettre en \u0153uvre en tant que meilleure pratique qui peut un jour faire la diff\u00e9rence pour tous nos clients NSSL.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Lisez l'\u00e9tude de cas compl\u00e8te pour voir comment la red\u00e9finition des op\u00e9rations de parc avec NSSL a donn\u00e9 des r\u00e9sultats mesurables<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLire l'\u00e9tude de cas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Investissement d'un partenaire dans
Votre succ\u00e8s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Avec NSSL \u00e0 vos c\u00f4t\u00e9s, vous vous assurez un v\u00e9ritable partenaire, qui s'engage \u00e0 maximiser votre efficacit\u00e9, votre productivit\u00e9 et votre succ\u00e8s op\u00e9rationnel global !

Pour vos besoins en gestion de cour, envoyez un courriel \u00e0 Jason Colasante pour voir comment NSSL peut vous aider. jcolasante@nationalshunt.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRetour \u00e0 Histoires de r\u00e9ussite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Leveraging Historical Data to Align Expectations & Improve Operations for a Fortune 100 Retailer The customer is a multi-billion dollar […]<\/p>\n","protected":false},"author":71,"featured_media":5224,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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